Tools and Disclosure

Last updated: September 30, 2022

Our Privacy Policy can be found here.

In addition to our affiliates, we use third-party providers as Sub-Processors to assist us with processing payments, fraud detection, improving website performance, app crash information, and email communications. These third-party providers receive only the information needed to perform their designated functions, and are not permitted to use the information for their own marketing, advertising or research purposes. We do not sell personal information to third parties. The list of Sub-Processors which we use are set out below:

Name
Affiliate or Partner
Region Located
Purpose
Nature of Processing
Pendo
Third Party
US
Customer Success Platform
Provision of analytics to measure customer success. Data such as name, email address, etc is processed.
TrustPilot
Third Party
US
Online Reputation
A review Platform that allows customers to provide a rating of our services and additional comments.
Salesforce Service Cloud
Third Party
US
Live Chat
Assistance with live chat support – data contained in support tickets (name, email address, attachments to tickets).
Zendesk
Third Party
US
Live Chat
Assistance with live chat support – data contained in support tickets (name, email address, attachments to tickets).
Salesforce
Third Party
US
CRM
Stores lead and customer information for sales, account management, and customer service teams.

Communications Applications

Name
Affiliate or Partner
Region Located
Purpose
Nature of Processing
AppsFlyer
Third Party
US
iOS and Android Analytics information
A SaaS mobile marketing analytics and attribution platform. It collects usage of the customer within our app.
Consensus eFax Developer API
Third Party
US
Outbound Faxing for Onebox & eVoice
We use eFax Developer API to send outbound faxes. We provide them with the outbound fax that the customer wants to send.
Chase Paymentech/JP Morgan
Third Party
US
Payment Processor
Used to charge and securely store customer credit card information.
Nuance Communications Voice-to-text
Third Party
US
Conversational Artificial Intelligence Platform (Voicemail transcriptions for Voice systems)
Nuance is a voice to text service that we use to transcribe the customer’s voicemail to text so that the customer can read the voicemail in the app or as a forwarded email. We send the Voicemail message to Nuance for transcription.
AWS Polly
Third Party
US
Automated text to speech engine (automated greetings)
We use AWS Polly to create the greetings in the voice and language that the customer requests. We provide the text and the preferred voice and language to AWS in order to receive a greetings audio file to update on to our platform.
Paypal/Braintree
Third Party
US
Payment Processor
Used to charge and securely store customer credit card information.
Inteliquent/Onvoy /Synch
Third Party
US
Telephony Carrier for Voice
We use Inteliquent to manage our inventory of numbers and to enable features on the phone numbers. We provide Inteliquent with phone number and settings information to process.
Global Crossing/ Level3/ CenturyLink/ Lumen
Third Party
US
Telephony Carrier for Voice (international numbers for US system)
Telephony Carrier to manage our inventory and voice calls.
Rockliffe
Mailsite
Rockliffe
Mailsite
US
Email engine for Voice platforms
Manages our inbound and outbound emails for our customers.
ceTe Software DynamicPDF
ceTe Software DynamicPDF
US
PDF Converter for Voice platforms
Creates PDF files for the voice platform.
Ziff Davis Campaigner
Affiliate
Canada
Email platform
Administration of services (including billing and managing communications with our Customers).

Development teams have read only access to the Platform solely for the purposes of implementing technical improvements to the Platform.
TCR
TCR
US
Industry registrar for use of telecom services
Business address information inline with 10DLC requirements.
Bandwidth
Bandwidth
Bandwidth
Service provider for SMS/MMS communications
We use Bandwidth to enable SMS/MMS on phone numbers. We provide Bandwidth with phone number and settings information to process.